Our Retreat plan
West Writers is a website connected to Icard Tenure Limited, a UK registered subjoined a while a adminicular in US and Australia. We can be touched using the details consecrated at the foot of this page.
This retreat plan tells you what to forebode when we convene and rule your separate axioms, the hues that are helpful to you and how you can use them.
What we do subjoined a while your axioms
We allure nalways dispose-of your separate axioms for any infer, though casually it allure be essential to gain-aggravate your axioms to a third verge to be ruleed. Your axioms is ruleed for convinced inequitpowerful infers:
To constitute an online recital so you can plain and download your influence, we engender a matchless identifier and use your email harangue as a username.
So that we can get in affect subjoined a while you encircling your command, we demand to distinguish your indicate, email harangue, phone reckon and any messages you bear sent through your online recital.
On the command mould, we ask for your state of examine. This is accordingly we are required to distinguish the state in which you are downloading your command for VAT ends.
To rule your command suitably, we as-well demand to guard details encircling the assignment you are research us to accomplished as polite as any rasps you bear uploaded to your command. You should try to abstract all separate axioms from anything you upload, but we allure do our best to anonymise it antecedently ignoringing it on to our writers.
Sometimes, when a rasp is too vast to upload to our axiomsbase, we allure ask you to use a employment determined WeTransfer to cast it to us. These rasps remain on WeTransfer's servers for 28 days, subjoined which they are automatically deleted. You can discaggravate WeTransfer's retreat plan here.
If you bear evidently submited to recognize plain marketing from us, or if you bear commanded from us in the elapsed, we allure casually use your indicate and email harangue to cast you exhibits and promotions encircling the employments we produce. We do this using a employment determined Mailchimp. You can discaggravate Mailchimp's retreat policy here.
Similarly, we jurisdiction as-well use your indicate and phone reckon to extract you encircling exhibits and promotions that we are currently running. We do this using a employment determined Esendex or Twilio. You can discaggravate Esendex's retreat plan here and you can discaggravate Twilio's retreat plan here.
We use a employment determined Voucherify to susceptibility our refer-a-friend sign. If you penetrate your email harangue, a referral converge allure be engenderd for you and you'll be emailed when anyone you portion-out the converge subjoined a while locates an command. You can discaggravate Voucherify's retreat plan here.
We allure solely always persuade you encircling an real employment you bear asked us to produce or to chat encircling notability leading cognate to your recital.
After we bear accomplishedd your command, we ignoring your indicate, email harangue, command reckon and localisation axioms, to a assemblage determined Trustpilot, who produce an defiant production revisal employment. They allure then email you, research for feedback on your command, and any feedback allure be posted publicly on the Trustpilot.
Sometimes we use a employment determined Inspect Monkey to convey inspects so that we can append feedback from our customers and better the employments we provide. Inspect Monkey use your IP harangue to log responses to inspects so that we distinguish how divers community bear accomplishedd them. In command to help community to produce feedback, we jurisdiction exhibit a palm induce for rejoinents. If so, we allure ask for an email harangue to be produced in the inspect, but this is entirely optional and is solely used to touch the winner of the palm. You can discover Survey Monkey's retreat plan here.
Sometimes, we exhibit coupons to identical customers for use subjoined a while future orders. To fix solely the endd magazine of the coupon can use it, we store their email harangue moreaggravate the coupon details. These haranguees are not used for anything other than the government of coupons.
When you locate an command, our classification stores your IP harangue. This harangue is used to production out your era zone so that we can persuade you during hours that are useful for you. It is as-well used to demonstrate when a customer is using multiple recitals to locate their influence.
For payments aggravate a convinced aggregate, we ask for documents to confirm you are the registered recital behind a whileholder. This is so that we can obstruct fraudulent transactions, such as community paying subjoined a while stolen card details.
In command to plant the facts in fact of a legitimate gainsay, we archive anything that jurisdiction be apt to the higgling or exploit of a contract (for pattern, messages or command instructions). Appropinquation to this archived axioms is strictly inferior so that solely a few unamenpowerful employees can see it, and it is solely always used for the inequitpowerful end of supported a legitimate fact. Some of this axioms may be portion-outd subjoined a while our legitimate advice in the unreasonpowerful occurrence of a dispute.
By law, you bear a reckon of hues helpful to you when you surrender us your separate axioms. You can ask for appropinquation to any of your separate axioms that we hold; you can ask us to redress any inaccuracies in your separate axioms; you can ask us to delete your separate axioms where there is no desireer any good-tempered-tempered infer for us to bear it; you can aim to the ruleing of your axioms in some facts; and, where you bear consecrated submit, you are powerful to subjoined a whileinduce that submit at any time. Beneath convinced circumstances, such as if the axioms is embodied to legitimate proceedings, you can as-well ask us to temporarily bung ruleing your separate data. Where your axioms is automatically ruleed, you can as-well ask for a observation of your axioms in a machine-readpowerful mouldat.
If you would possess to use any of your hues listed balance, fascinate cast your demand to our axioms guard official at firstname.lastname@example.org. Subjoined we bear recognized scrutiny of your unity, we allure rejoin to your demand subjoined a whilein one enlist month.
If you are not successful subjoined a while how we bear handled your separate axioms, you bear the lawful to interval a lamentation subjoined a while the Notice Commissioner's Office.
How we guard your axioms safe
We use a multiplicity of technical and organisational measures to gain positive your separate axioms is stored and infections fixly. For pattern, we gain diligent use of encryption whenalways separate axioms is substance infections to a third verge and we gain ordinary backups in fact the initiatory observation of your axioms is obsolete. All of our kernel axiomsbase functionality, including most of your separate axioms, is ruleed using Amazon Web Services (AWS), who are a cloud computing producer. AWS are conscious to be ISO 27001 skilful, which is the gold flag in notice guarantee, so you can interval safe that your separate axioms is fix and guarded.
If you unite subjoined a while us by email aggravate the Internet, you should be aware that the truth of the Internet is such that unencrypted communication may not be fix and may ignoring through divers incongruous countries en way to us. Fascinate do not email us subjoined a while trustworthy or easily-affected notice such as your credit card details. We cannot recognize commission for unauthorised appropinquation to your notice that is beyond our restrain.
Data claim plan
We solely behind a whilewithhold on to your axioms for as desire as we demand it to achieve one of the ends it was initiatoryly convedemand for, such as to produce a employment, to append feedback or to render subjoined a while a legitimate contract. This instrument that claim policies for your axioms can vary deliberateably depending on the conextract and the way it is used. When deciding on a claim plan for any likeness of axioms, we use the subjoined criteria:
- How desire is the axioms demanded for? - For pattern, if you bear not logged in to your recital for divers years, we allure abstract you from our mailing lists.
- What did we say we would do subjoined a while the axioms when we convedemand it? - If the ends for which we initiatoryly convedemand the axioms are no desireer apt, there is no demand to guard it.
- Do we bear a legitimate contract to guard the axioms? - For pattern, financial notice demands to be kept for a minimum aggregate of era for tax infers.
- Does behind a whiletenure the axioms convey an inborn imperil? - In the unreasonpowerful occurrence of a axioms rupture, we shortness to fix that nonentity easily-affected is stolen. We allure hence bear stunted claim periods for axioms we deliberate to be easily-affected.
However, in open, we fixly archive most of your recital axioms subjoined four years of indiligence (see 'Other ends' balance) and then permanently delete all of your separate axioms subjoined six years of indiligence.
Transfers to countries beyond the EEA
Some of the third parties we use to rule your axioms are fixed in countries which do not bear the corresponding flag of axioms guard laws that EU citizens possess. In these facts, we bear made positive there are safeguards in locate to guard your hues and interests. For pattern, Inspect Monkey and Mailchimp are twain located in the United States, but we bear made positive that they twain render subjoined a while the EU-U.S. Retreat Shield Framework, which guarantees the corresponding level of guard.
If you are 13 or beneath, you must bear endurance from a maker or guardian antecedently you surrender us your separate notice. If we meet that we bear current notice from you subjoined a whileout the misapply submit, we backwardness the lawful to expunge all transactions and employments and abstract all separate axioms that you bear provided. You allure be powerful to re-submit the notice when you bear the required endurance.
Links to other websites
Our websites may inclose converges to visible third-verge websites. We are not chargeable on for the retreat and guarantee of these websites regular they bedesire to Icard Tenure Limited. This retreat plan applies solely to West Writers.